Telehealth Southbank – Convenient Remote Medical Assistance
What is Telehealth?
Telehealth services enable patients to access medical services delivered over the phone or by a video call without needing to visit our clinic in Southbank Vic. It’s convenient for people with limited access to transport, who struggle with their mobility, live remotely, or just lead a busy lifestyle and have little time to spare.
Not all healthcare is available with telehealth. Should you need a physical examination, or your condition is deemed an emergency, telehealth may not be right for you.
How Can I Use Telehealth in Southbank?
You can use telehealth for a number of remote health services. These include a quick phone chat with the doctor to request a prescription renewal, a video chat with our dietician to discuss your diabetic dietary needs, or an online counselling session with our clinical psychologist.
Prior to accessing our telehealth services, you will have to first make an appointment via our clinic (03) 9699 9121 or book using HotDocs.
For Phone Appointments:
You will be called at the time of your appointment; please make sure your phone is on and nearby. There is no need to call the clinic. Please note that due to the nature of medical appointments, you may not be called exactly at the time of your appointment.
For Video Appointments:
Before your appointment, HotDoc will send you a secure link for your video telehealth appointment.
The video link will be sent to you via:
- SMS
- Push Notification – if you have the HotDoc app.
Please make sure Omnicare Medical and HotDoc have your correct email address and phone number. If you can’t find your email link, please check your spam/junk folder. If you still can’t find the link, please call the clinic. Alternatively, the doctor or allied health professional will call you at the time of your appointment.
Do I Have to Pay for Telehealth in Southbank?
Depending on the service, you may have to pay for a consultation. If you usually pay in the clinic after seeing the doctor or psychologist, then the same costs will apply. If you’re not sure, then you can always check with our clinic in Southbank Vic.
Want to know more, please contact us on (03) 9699 9121
A quick telehealth phone call or video consultation can help put your mind at ease or determine if there’s a need for you to visit Omnicare Medical for an in-person consultation, so get in touch today.
Frequently Asked Questions
Who is eligible for your Telehealth service?
Our Telehealth service is only available to patients who have seen the doctor face to face in the last 12 months.
As of 01.01.2023, we will no longer be offering phone appointments unless the patient is unable to attend the clinic due to disease or disability. Nevertheless, we are still offering video appointments.
How do I pay for Telehealth services at your Southbank Vic clinic?
Once paid, we will issue you with a receipt and, if a rebate is due, send it to Medicare who will pay it directly into your account if they have your details. If not, they will mail you a cheque, so take care to ensure your address and bank details are up to date with Medicare.
Can I pay for Telehealth in Southbank Vic with health insurance?
If you don’t have healthcare insurance or can’t claim with Medicare, then you can still pay independently for telehealth services.
Is telehealth the same as an in-person visit?
For a doctor’s appointment, the doctor will use telehealth to talk to you first. If he needs you to come in for an examination or blood test, this will then be booked for you.
How much does a telehealth service cost?
What services are included in telehealth?
- Chronic disease management
- Services to people with eating disorders
- Mental health treatment
- Services for patients in aged care facilities
- Services to autistic children
- Pregnancy support counselling
- Some consultations by other medical specialists and nurse practitioners
