EXCELLENCE IN HEALTH CARE YOU CAN TRUST

Phone and Video Q&A

EXCELLENCE IN HEALTH CARE YOU CAN TRUST

Phone and Video Q&A

Further information about phone and video appointments

I’d like to have a Telehealth PHONE consultation, what do I do?

  1. Check the cost of your appointment, your standard charges or bulk billing applies (call the clinic if you are unsure)
  2. Book your appointment (via calling the clinic or HotDocs)
  3. Dr will call you at your set time, please make sure you are able to take the call.
  4. After the call the Dr will transfer you to reception to process your payment over the phone or online (this will usually not be required if you are normally bulk billed).
  5. If you do pay over the phone or online, your Medicare rebate can be processed by the clinic (please ensure Medicare has your bank details for a faster rebate), and your Medicare rebate can be deposited directly in to your account.
  6. Please make future appointments with reception or HotDocs as required

I’d like to have a VIDEO consultation, what do I do?

  1. Check the cost of your appointment, your standard charges or bulk billing applies (call the clinic if you are unsure)
  2. Book your appointment. (via calling the clinic or HotDocs)
  3. Make sure you are ready to make a video call, you can check your video is working prior to your appointment from the information on this page.
  4. About 5 minutes prior to your appointment please click here and you will be taken to an electronic waiting room, please wait there, the Dr, Psychologist or Dietician will connect with you.
  5. At the end of the session, reception will call or SMS you a payment link or the practitioner will process your payment (if required).
  6. If you do pay over the phone or online, your Medicare rebate can be processed by the clinic (please ensure Medicare has your bank details for a faster rebate), and your Medicare rebate can be deposited directly in to your account.
  7. Please make future appointments with reception or HotDocs as required

Want to know more, please contact us on 03 9008 1923